Hiring: Customer Service Rep Company: ASSA ABLOY Group Location: Rockwood, PA Job Posted Time: 2026-09-10 15:07:51 Employment Type: On-site Target Skills & Keywords : Microsoft Excel, Microsoft Office About the job Required Skills: •Answering incoming phone calls and respond to customer inquiries professionally and efficiently •Enter, process, and manage customer orders with a high level of accuracy •Educate customers on products, pricing, and website functionality •Recommend products based on customer needs and order requirements •Coordinate and negotiate ship dates to align customer expectations with production capabilities •Track shipments and proactively communicate order status updates •Price items accurately and resolve discrepancies as needed •Expedite orders when required and follow through to completion Qualifications: •Positive, enthusiastic attitude with a strong customer-first mindset •Pride in personal performance and accountability for work quality •Associate or Bachelor’s degree in Business, Communications, or Marketing a plus •Prior customer service experience strongly preferred Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!