Hiring: Customer Service Rep/Project Manager Company: Marketing.com Location: Hagerstown, MD Job Posted Time: 2026-09-17 11:18:49 Employment Type: Contract / Remote Target Skills & Keywords : Warp About the job Required Skills: •Provide first line of leadership to client service staff. Work with Client Services Manager to set clear expectations, and provide consistent, timely feedback. •Works as a liaison between work group, and production control to provide proactive status updates. •Establishes checkpoints on work-in-progress to guarantee accuracy of work performed. Communicates to plant personnel, sales department and customer. Solicit customer and sales feedback to continuous improvement of customer experience. •Ensures operations management is provided the correct information, at the right time to allow for efficient, accurate project completion. •Develop working relationships with customers through regular contact and communication. Understanding of customer requirements and expectations to ensure contract compliance. •Analyze, plan and manage projected job requirements and materials in the most economical and efficient manner to save manufacturing time and resources. •Coordinates projects across a variety vertical print markets to ensure accuracy and proper documentation. •Develop a working relationship with production to assure understanding of company sales programs, while understanding production problems and opportunities. Qualifications: •Minimum of five years Customer Service experience •Leadership experience preferred. Compensation: •$65,000 - $75,000 / year •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!