Hiring: Customer Service Rep Company: Western Express Location: Nashville, TN Job Posted Time: 2026-09-16 13:36:23 Employment Type: On-site About the job Experience: •: Two years of experience in a customer service role is preferred. •: Minimum of 60 days of experience in administrative or data entry tasks, indicating familiarity with office procedures and systems. •For potential candidates, this role offers the opportunity to work directly with customers, contribute to business growth, and utilize technical skills in a dynamic environment. The compensation package and benefits add to the attractiveness of the position, highlighting Western Express' commitment to employee satisfaction and well-being. •I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken. •Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position. Required Skills: •Account Management •: Handle a mix of national and local accounts, fostering strong relationships with customers via email and telephone communication. •: Strive for perfection in customer service delivery and proactively address any service issues that may arise. •: Work towards growing small and mid-size accounts by understanding their needs and offering suitable solutions. •: Actively solicit freight on a daily basis to ensure continuous business growth. •: Proficiency in AS400 and Hemispheres software systems is required to efficiently manage customer accounts and transactions. Qualifications: •: High school diploma or equivalent qualification. Compensation: •Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!