Hiring: Customer Service Rep Flexible Packaging Company: ProAmpac Location: Griffin, GA Job Posted Time: 2026-09-10 11:27:24 Employment Type: Hybrid Target Skills & Keywords : Microsoft Excel, Microsoft Office About the job Experience: •5 years of customer service experience, ideally in manufacturing or packaging, plastic film, extrusion Required Skills: •Act as the primary point of contact for customers, sales, and internal teams in our California and Georgia locations •Manage orders from entry through shipment with a high level of accuracy and urgency •Monitor inventory, order status, and shipments to ensure customer satisfaction •Partner with production, quality, and logistics teams to ensure on-time fulfillment •Resolve customer concerns and drive solutions that strengthen relationships and drive timely, effective solutions •Maintain accurate order, pricing, and shipment documentation •Support continuous improvement initiatives and cross-functional collaboration •Use customer systems and portals to manage real-time updates and reporting Qualifications: •ERP system experience (M3 and AX a plus) •Office-based role within a dynamic manufacturing setting •Collaborative and fast-paced with cross-functional interaction •Occasional overtime required to support business needs •Exposure to plant environment (noise, temperature variation) •Demonstrated capacity to stand for extended periods of time •Lift up to 25 lbs. as needed to handle records and samples •Frequent bending, reaching and movement about the office and for site visits to customer sites and Production Plants •Demonstrated capacity to walk in a manufacturing plant for infrequent site visits. Sites are typically high noise and safety sensitive •If candidate works in hybrid work arrangement, it is essential to have a home office environment that is conducive to working with confidential information and conduct quiet and focused meetings and interactions with team members and customers. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!