Hiring: Customer Service NOC Tech Company: Uniti Group Inc. Location: Mobile, AL Job Posted Time: 2026-09-16 15:41:47 Target Skills & Keywords : Microsoft Excel, Microsoft Office About the job Experience: •1+ years of experience in a network operations center or customer/technical support role desired. Required Skills: •The Customer Service Network Operations Center (NOC) Technician plays a crucial role in managing customer interactions and troubleshooting basic technical issues while maintaining a high level of professionalism and customer satisfaction over the phone. •Efficiently manage a high volume of calls, ensuring timely and effective communication with customers. •Provide first-line support for network-related customer inquiries and issues via phone, email, or chat. •Follow communication scripts and procedures when addressing various topics, ensuring clarity and consistency. •Respond accurately and efficiently to customer inquiries, offering potential solutions and ensuring customers feel valued and supported. •Engage in active listening to understand customer needs, confirm, or clarify information, and de-escalate situations with dissatisfied customers. •Strive to meet or exceed network operating center performance metrics while consistently delivering excellent customer service. •Establish and maintain strong, lasting relationships with customers by going the extra mile to address their needs, complaints, and issues regarding products or services, ensuring their satisfaction through trust and reliability. Qualifications: •High school diploma or equivalent; additional technical training or certifications •Exceptional verbal and written communication skills, with a friendly and professional telephone manner. •Proficient in typing and word processing, ensuring accurate and efficient data entry. •Proficient in Microsoft Office applications such as: Outlook, Teams, Word, Excel, etc. •Must be able to articulate words clearly and effectively, ensuring seamless communication and understanding with customers. •Demonstrated capacity to actively listen, accurately document information, and manage call details. •Strong attention to detail and problem-solving abilities. •Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33% •Equipment Used in Job Performance: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier •Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience. Compensation: •Medical, Dental, Vision Insurance Plans Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!