Hiring: Customer Service Manager - Walmart Company: Unilever Location: Rogers, AR Job Posted Time: 2026-09-10 14:02:47 Employment Type: Full-time / On-site Target Skills & Keywords : Microsoft Excel, SAP About the job Required Skills: •Own the availability agenda for Consumables, holding the team accountable for in-stock and on-shelf performance across stores, clubs, and eCommerce fulfillment, and for case fill and OTIF against Walmart's scorecard, with root-cause action on every miss •Drive forecast accuracy so the customer baseline forecast is trusted for internal planning, and manage customer inventory to agreed targets, balancing weeks of supply against availability •Manage the implementation of Unilever's supply chain initiatives with Walmart, including new technology and capabilities, evolving terms-of-sale programs, and pilot relationships •Champion Walmart's key supply chain initiatives back to the business, including OTIF, SQEP, and inventory productivity expectations, to improve mutual efficiencies and costs and to provide new ideas or approaches for a consumer-driven supply chain •Challenge holistic customer investment by leveraging supply chain cost to serve to increase customer profitability across the Consumables portfolio •Develop and maintain a strong link with the Customer Development Director and Vice President for Walmart, and partner with Customer Development teams to drive growth for the customer and for Unilever •Partner with the customer on modular resets, seasonal and event volume, new item launches, and promotional execution so that supply plans reflect Consumables demand •Promptly respond to customer escalations and service issues to optimize customer satisfaction, and create vision and strategy with the customer in white space that delivers against company targets and goals Qualifications: •Two to three years of relevant analyst, forecasting, or planning experience •One to two years of relevant experience leading people •Excellent data management and analytical skills •Certification through the Supply Chain Academy or APICS is a plus •Based in Rogers, Arkansas, with regular on-site presence at the customer •Bonus: This position is bonus eligible. •Long-Term Incentive (LTI): This position is LTI eligible. •At Unilever, inclusion is at the heart of everything we do •. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee. Compensation: •$103,000 - $154,400 / year •Bonus: This position is bonus eligible Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!