Hiring: Customer Service Manager Company: EcoShield Pest Solutions Location: Omaha, NE Job Posted Time: 2026-09-10 11:24:09 Target Skills & Keywords : Pest About the job Experience: •2+ years of customer service and/or conflict resolution experience, including at least 1 year in a supervisory or customer service management role. •At least 1 year in a supervisory or customer service management role. Required Skills: •Plan, coordinate, and supervise the daily activities of the Customer Service Representative team to ensure strong customer relationships and achievement of operational goals. •Monitor performance against key KPIs and support continuous improvement in service delivery and team efficiency. •Identify customer trends and operational inefficiencies, collaborating with leadership to develop and implement process improvements. •Conduct regular CRM audits to ensure data accuracy, compliance with company standards, and adherence to regulatory requirements. •Provide coaching, training, and ongoing development to team members to strengthen performance and support career growth. •Ensure team members remain up to date on company policies, procedures, and service offerings to maintain consistent customer communication. Qualifications: •Minimum of 2+ years of customer service and/or conflict resolution experience, including at least 1 year in a supervisory or customer service management role. •Why Work for EcoShield Pest Solutions? •The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family. •EcoShield Pest Solutions is proud to offer competitive pay and full benefits! •Weekly Pay – get paid every Friday! •Paid sick and vacation time along with 10 company-paid holidays. •Comprehensive benefits package including medical, dental, and vision options. •401(k) with a competitive match. •Access to the Employee Assistance Program (EAP). •Discounted pest control services for employees and their friends and family. Compensation: •Competitive benefits and rewards package •Comprehensive benefits package including medical, dental, and vision options Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!