Hiring: Customer Service Manager Company: Exos Location: Minneapolis, MN Job Posted Time: 2026-09-11 14:41:32 Employment Type: Full-time / On-site Target Skills & Keywords : Microsoft Excel About the job Experience: •3 years progressively responsible experience in a customer service setting •30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence-based methodology to programming designed to unlock the potential in everyone from corporate employees, to elite athletes, military operators, and beyond. Required Skills: •Manage customer service at our main point of entry for the entire JCC •Recruit, train, and develop the Customer Service Desk Team •Ensure smooth operations of all desk functions •Create continuity and consistency amongst the desks by setting efficient staff schedules, delivering timely information to the team and establishing accountability for service standards •Work collaboratively with fitness and community center department managers to promote and cross-sell programs. Take lead role with coordinating information flow. •Partner cross-functionally with the Assistant General Manager to help create culture of service •Take lead role in delivering ongoing customer service trainings for staff •Be the first wave of membership save opportunities by utilizing appropriate save tactics Qualifications: •Bachelor's degree preferred •Minimum of 3 years progressively responsible experience in a customer service setting •Excellent interpersonal and communication skills •Strong supervisory skills with the ability to lead and coach staff •Demonstrated capacity to handle difficult situations and urgent matters •Proficient in Microsoft Outlook, Word, Excel •Sales experience to train and coach staff •Highly developed written and verbal communication skills •CPR/FA certifications or ability to obtain certifications upon hire •We’ve never been the type to accept the status quo. We’re all about studying, learning, innovating, and making waves. And we feel that it’s our responsibility to help others because we know there’s a better way. That better way is Exos Readiness. Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!