Hiring: Customer Service Manager Company: Aristocrat Interactive Location: Lansing, MI Job Posted Time: 2026-09-03 11:24:48 Target Skills & Keywords : Salesforce About the job Required Skills: •Direct and coordinate multi-channel customer support functions (phone, email, chat, social media) spanning multiple locations and brands. •Coordinate inbound and outbound contact strategies to ensure an outstanding customer experience. •Develop and implement customer service policies, procedures, and guidelines. •Partner cross-functionally with key partners (Marketing, CRM, HR, Compliance, Operations) to align service initiatives with business goals. •Drive customer happiness, dedication, and retention through innovative service programs. •Monitor and analyze service benchmarks to identify trends and implement improvements. •Manage budgeting, forecasting, and prioritization for the customer service department. •Ensure compliance with regulatory requirements and company standards. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!