Hiring: Customer Service Manager - Jacksonville, FL Company: Stillwater Insurance Group Location: Jacksonville, FL Job Posted Time: 2026-09-03 11:28:49 Target Skills & Keywords : Project Management About the job Experience: •4-6 years of proven leadership skills with sound judgment and decision-making ability •6 years of proven leadership skills with sound judgment and decision-making ability Required Skills: •Lead, supervise, and develop customer service staff to drive performance and engagement •Conduct performance evaluations and provide ongoing coaching and mentorship •Identify training needs and deliver development programs to enhance team capabilities •Provide regular feedback and guidance to support employee growth and accountability •Prepare and present weekly and monthly reports on departmental performance and key metrics to senior leadership •Coordinate recruiting efforts and support hiring initiatives for the department •Complete annual performance reviews and manage employee development plans •Approve weekly timecards and ensure accurate workforce management Qualifications: •Bachelor’s degree or equivalent combination of education and relevant experience (4–6 years) •Active property and casualty or producer license required •Strong ability to interpret policies, procedures, and operational guidelines •Effective written and verbal communication skills with the ability to present to groups •Solid mathematical and analytical skills, including interpreting data and reporting metrics •Demonstrated problem-solving ability in complex or variable situations •Proficiency in customer service systems, reporting tools, and standard office software •Strong organizational, analytical, and project management skills •Demonstrated capacity to manage multiple priorities and meet deadlines in a fast-paced environment •High attention to detail and commitment to excellence Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!