Hiring: Customer Service Manager II Company: Entergy Location: Little Rock, AR Job Posted Time: 2026-09-16 18:12:45 Employment Type: Hybrid Target Skills & Keywords : C, Project Management About the job Experience: •Bachelor's degree and minimum 3+ years of experience in customer service, engineering, or operations OR in lieu of degree minimum 7+ years of experience in customer service, engineering, or operations is required. •3+ years of experience in customer service, engineering, or operations OR in lieu of degree minimum 7+ years of experience in customer service, engineering, or operations is required. Required Skills: •Actively manage and perform regular site visits with a portfolio of assigned managed account customers and build relationships with key contacts. •Provide technical advice and information to customers on energy related issues. •Promote and sell products and services to support Entergy’s growth goals and to meet customer sustainability objectives. •Develop and maintain targeted relationships with political and key community constituents, influential civic associations, and small business leaders in the region. •Manage municipal franchises within the assigned region including community development, local area economic development & strategic marketing plans. •Resolve escalated customer issues from the Arkansas Public Service Commission, executive complaints, phone center, media, etc. working with customer service support group. •Lead and oversee media response, communications, and other public facing communications within the assigned region. •Lead and oversee external facing storm communications and emergency response. Qualifications: •Minimum education required of the position •Requires a college or university degree in related field or the equivalent technical work experience. Engineering or technical degre e preferred. •Minimum Experience Required Of The Position •Minimum knowledge, skills and abilities required of the position •Any Certificates, Licenses, Etc. Required For The Position •Arkansas - Little Rock Arkansas : Little Rock Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!