Hiring: Customer Service Manager Company: MW Components Location: Fairfield, NJ Job Posted Time: 2026-09-14 14:29:39 About the job Experience: •Minimum of 5–7 years of progressive customer service, account management, order management, or related experience. •Minimum of 2+ years of direct department, functional, or team-management experience. •Demonstrated experience managing employees, setting expectations, providing performance feedback, and developing team members. •Aerospace, defense, or other highly regulated manufacturing industry experience preferred. Required Skills: •Responsible for the overall leadership, performance, and continuous improvement of the Customer Service Department. This position establishes departmental objectives, performance expectations, processes, and strategies that support customer satisfaction, operational excellence, revenue retention, and business growth. •Lead and oversee all Customer Service Department activities, including order management, quoting support, workload management, workflow, prioritization, staffing coverage, and delegation of responsibilities. •Establish and review departmental performance, KPIs, open orders, past-due orders, backlog, customer issues, quote activity, and other relevant data to identify trends, risks, and opportunities for improvement. •Develop and implement corrective actions and sustainable process improvements when departmental or individual performance does not meet established expectations. •Maintain accountability within the Customer Service Team by clearly defining responsibilities, expectations, priorities, response times, and required follow-up. •Provide hands-on customer service support when necessary, particularly for strategic accounts, critical orders, escalations, and complex customer situations. •Coach, mentor, develop, and motivate Customer Service Representatives to improve individual and departmental performance.. •Develop and maintain departmental procedures, work instructions, training documentation, and training checklists. Qualifications: •Ensure customer purchase orders are reviewed accurately and timely for part number, revision, quantity, pricing, delivery requirements, certifications, quality requirements, terms and conditions, and other applicable requirements. •Associate or bachelor’s degree in Business Administration, Management, Supply Chain, Operations, or a related field preferred. Equivalent relevant experience may be considered. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!