Hiring: Customer Service Company: Zing Recruiting Location: Libertyville, IL Job Posted Time: 2026-09-16 10:26:53 Employment Type: On-site About the job Required Skills: •Serve as the primary point of contact for assigned customer accounts •Provide customers with order status, shipment information, and general support •Process and manage customer orders accurately and efficiently •Monitor open orders and shipments to ensure customer requirements and deadlines are met •Communicate proactively regarding delays, discrepancies, shipment concerns, or order changes •Coordinate with Sales, Production, Logistics, Operations, and other internal teams as needed •Research customer issues independently and work toward resolution before escalating when appropriate •Take ownership of customer concerns through completion and follow-up Qualifications: •Previous experience in customer service, account management, order management, inside sales support, or customer support •Strong written and verbal communication skills •Excellent organizational and time-management abilities •Strong attention to detail and accuracy •Demonstrated capacity to manage multiple priorities in a high-volume environment •Strong problem-solving and customer relationship skills •Demonstrated capacity to take ownership of issues and follow through to completion •Comfortable using Microsoft Office and ERP, CRM, or order management systems •Bachelor's degree in Business, Communications, or a related field preferred Compensation: •$57,000 - $62,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!