Hiring: Customer Service Engineer (VA ESOM IRP) Company: Kentro Location: Bedford, MA Job Posted Time: 2026-09-16 16:44:28 Employment Type: Contract / Remote Target Skills & Keywords : Credentialing, Microsoft Office, ServiceNow, Spark About the job Experience: •8 years of additional relevant experience may be substituted for education. •2+ years of experience in IT Technical Support, Help Desk or System Administration. Required Skills: •Actively facilitate and support Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction. •Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components. •Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests. •Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services. •Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation. •The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage. •Utilize debugging protocols and processes. •Troubleshoot problems and issues identified by customers and implement corrective actions quickly. Qualifications: •Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education. •Candidates must be able to meet the physical requirements of the role as listed in the job description. •Knowledge on a number of debugging protocols and processes •Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment •US Citizen or Lawful Permanent Resident (Green Card) •Willing and able to get a Public Trust Suitability clearance •Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents •If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. •Yearly Flu Vaccination •Tuberculosis testing with a negative result Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!