Hiring: Customer Service Associate Company: Addison Group Location: Oklahoma City, OK Job Posted Time: 2026-09-03 11:27:07 Employment Type: Full-time About the job Required Skills: •Manage inbound and outbound customer interactions regarding account servicing and support. •Assist customers with account questions, payment inquiries, escrow concerns, payoff requests, documentation needs, and other account-related matters. •Research customer issues and provide clear, accurate solutions while maintaining a high level of service. •Build trust and rapport by actively listening and responding with patience, empathy, and professionalism. •Navigate multiple systems to access account information and process customer requests efficiently. •Maintain detailed records of customer interactions and account updates in accordance with company guidelines. •Identify situations requiring additional review and coordinate with internal teams for resolution. •Consistently achieve quality, productivity, and customer satisfaction goals. Qualifications: •Previous customer service, call center, banking, mortgage, collections, or financial services experience preferred. •Strong verbal and written communication skills. •Demonstrated capacity to handle high call volumes while maintaining accuracy and professionalism. •Excellent problem-solving and conflict-resolution abilities. •Comfortable working with multiple computer applications simultaneously. •Strong attention to detail and organizational skills. •High school diploma or equivalent required. •Full-time position with paid training. •Opportunity to develop valuable financial services and customer support experience. •Career growth potential within a stable and established industry. Compensation: •This position is eligible for medical, dental, vision, and 401(k) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!