Hiring: Customer Service Associate Manager Company: Wells Fargo Location: Roanoke, VA Job Posted Time: 2026-09-15 11:25:53 Employment Type: Hybrid Target Skills & Keywords : CSS, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Workday About the job Experience: •4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education •1+ years of leadership experience Required Skills: •In This Role, You Will Qualifications: •Adaptable and flexible coaching style which takes into account the needs and learning styles of a diverse team •Demonstrated capacity to motivate and provide performance feedback, in a fast-paced and ever-changing environment •Demonstrated capacity to inspire and engage the broader team, leading with ethics and integrity in all we do •Demonstrated capacity to mitigate risk and maintain ethical integrity •Excellent verbal, written, and interpersonal communication skills •Intermediate Microsoft Office (Word, Excel, Teams, PowerPoint and Outlook) skills •Demonstrated capacity to develop partnerships and collaborate with other business and functional areas •Demonstrated capacity to recruit, retain, and grow high potential talent/teams •Knowledge and understanding of call center operations in the financial services industry Compensation: •$60,000 - $91,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!