Hiring: Customer Service, Associate Company: Shift4 Location: Center Valley, PA Job Posted Time: 2026-09-16 11:06:02 Target Skills & Keywords : SaaS About the job Required Skills: •Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts. •Walk merchants through troubleshooting steps for credit card terminals, POS systems, and integrated software platforms. •Diagnose technical issues and escalate complex cases to higher-tier teams when necessary. •Use internal systems, knowledge bases, and tools to provide fast and accurate support. •Educate users on self-service features and digital support tools. •Document cases and follow up to ensure full resolution. •Manage multiple communication channels (phone, email, chat, ticketing) efficiently. •Maintain awareness of payment gateways, POS systems, APIs, backend dashboards, CRM & ticketing platforms, and related tools. Qualifications: •Stellar verbal and written communication skills. •Strong technical curiosity and ability to navigate applications and systems. •Problem-solving skills with the ability to explain technical concepts clearly. •Operational familiarity with payment processing or restaurant/hospitality technology is a plus. •Demonstrated capacity to multitask and stay organized in a fast-paced environment. •Flexibility to work varied shifts in a 24/7/365 support team. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!