Hiring: Customer Service Agent Company: Legacy Risk Solutions Location: Gainesville, GA Job Posted Time: 2026-09-03 11:28:50 Target Skills & Keywords : Epic Systems, Microsoft Excel, Microsoft Office, Risk Management About the job Required Skills: •Answer incoming calls and assist current Personal Lines clients with questions about their policies. •Help clients with routine policy changes, billing questions, payments, and other service requests. •Process basic policy updates, endorsements, cancellations, and other account maintenance activities. •Route complex coverage questions or policy issues to the appropriate Account Service Manager or Producer. •Maintain accurate client and policy information in the agency management system. •Review policy documents for accuracy and keep client files organized and up to date. •Document client interactions and follow-up activities. •Process mail, scan documents, and assist with general office and administrative tasks. Qualifications: •Property & Casualty (P&C) insurance license required •Previous customer service, administrative, or insurance experience preferred. •Personal Lines insurance experience is a plus. •Proficiency in Microsoft Office, including Outlook, Word, Excel, and Microsoft 365. •Strong communication and customer service skills. •Excellent organizational skills and attention to detail. •Demonstrated capacity to manage multiple tasks in a fast-paced environment. •Positive attitude, willingness to learn, and a team-oriented mindset. Compensation: •Medical, dental, and vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!