Hiring: Customer Service Advocate I - Medicare (Remote) Company: CareFirst BlueCross BlueShield Location: Baltimore, MD Job Posted Time: 2026-09-15 11:49:29 Target Skills & Keywords : Segment About the job Experience: •Less than one year customer service experience. Required Skills: •Delivers accurate information to customers in accordance with performance goals and objectives. •Maintains customer records by updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes. •Participates in ongoing education related to new services, industry topics, and skills. Qualifications: •High School Diploma or GED. •Less than 1 year experience in a call center customer service role or experience with medical or insurance terminology . •Knowledge, Skills And Abilities (KSAs) •Successful completion of the training provided. •Demonstrated skills as an empathetic and compassionate communicator. •Demonstrated capacity to quickly gain customer trust and confidence. •Demonstrated PC navigation and data entry skills. •Good oral and written communication skills. •CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Compensation: •$32,256 - $59,136 / year •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!