Hiring: Customer Service Advocate I Company: BlueCross BlueShield of South Carolina Location: Columbia, SC Job Posted Time: 2026-09-16 11:52:17 Employment Type: Full-time / On-site Target Skills & Keywords : Change Management About the job Experience: •2 years-of customer service or call center experience. Required Skills: •This position is a full-time (40-hours/week) Monday-Friday located on-site only at 4101 Percival Rd, Columbia, SC 29229. Training hours are from 8AM-4:30PM Monday-Friday. •Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries. •Initiate or processes adjustments or perform other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, research and/or assists with priority inquiries and special projects as required by management. •Provide feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed. •Maintain basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards. •Assist with the training of new employees and cross training of coworkers. •To Qualify For This Position, You'll Need The Following •Required Education: High School Diploma or equivalent Qualifications: •Preferred Education: Associate Degree •Preferred Work Experience: 2 years-of customer service or call center experience. •Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. •Our Comprehensive Benefits Package Includes The Following •We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment. •Subsidized health plans, dental and vision coverage •401k retirement savings plan with company match •On-site cafeterias and fitness centers in major locations •National discounts to movies, theaters, zoos, theme parks and more •What We Can Do For You Compensation: •Competitive benefits and rewards package •Subsidized health plans, dental and vision coverage Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!