Hiring: Customer Service Advocate I Company: BlueCross BlueShield of South Carolina Location: Columbia, SC Job Posted Time: 2026-09-16 17:52:17 Employment Type: Full-time / On-site Target Skills & Keywords : Change Management, Embedded Systems About the job Experience: •2 years-of customer service or call center experience. Required Skills: •This position is full-time (40-hours/week) Monday-Friday from 8:30am-5:00pm in a typical office environment. This role is located on-site at 17 Technology Cir, Columbia, SC 29203. •Sponsorship: This position is not eligible for sponsorship now or in the future. •Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries. •Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management. •Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed. •Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards. •Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments. •To Qualify For This Position, You'll Need The Following Qualifications: •Excellent verbal and written communication skills. •Strong human relations and organizational skills. •Demonstrated capacity to handle high stress situations. •Demonstrated capacity to learn and operate multiple computer systems effectively and efficiently. •We Prefer That You Have The Following •Preferred Work Experience: 2 years-of customer service or call center experience. •Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. •Our Comprehensive Benefits Package Includes The Following •We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment. •Subsidized health plans, dental and vision coverage Compensation: •Competitive benefits and rewards package •Subsidized health plans, dental and vision coverage Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!