Hiring: Customer Service & Account Research Representative Company: Intoximeters Location: St Louis, MO Job Posted Time: 2026-09-10 13:12:04 Target Skills & Keywords : Systems Integration About the job Experience: •5 years of experience working within ERP and CRM environments and can grasp complex product specifications quickly. •5 years in a technical customer service, research, or account management role. •5+ years of expertise. Required Skills: •, we provide instruments to a global market. We are looking for a dedicated professional to join our very busy office and help us maintain the high standards our customers have expected for over 80 years. •. You will be managing complex variables including pricing concessions, software-specific instrument configurations, and dry gas specifications, just to name a few. •The ideal candidate is a self-starter who can pivot instantly between high-level technical data and urgent customer support without letting a single detail fall through the cracks. •Technical Onboarding & Research: Conduct deep-dive research for new and existing customer setups. •Financial Precision: Manage and audit pricing concessions to ensure billing accuracy. One small error here impacts the bottom line and customer trust. •System Integration (CRM & ERP): Navigate and maintain data integrity across our CRM and ERP systems. You will ensure that front-end customer requests and back-end technical specs are perfectly synced. •Workflow Agility: Pivot instantly from a technical specification audit to a customer inquiry. You must maintain a positive attitude and a fresh perspective, even in a "controlled chaos" environment. •Information Retention: Rely on excellent memory recall to track specific account nuances and technical configurations. Qualifications: •The "Get-It-Done" Personality: You are proactive and solution-oriented. You don’t wait for a task list; you see what needs to happen and execute. •Detail-Obsessed: You have a "detective" mindset. Whether it's a dry gas SKU or a specific pricing tier, you find the errors others miss. •A Master Multitasker: You enjoy a high-volume, busy office. You stay grounded and productive when the pace accelerates. •Technically Savvy: You have 5 years of experience working within ERP and CRM environments and can grasp complex product specifications quickly. •Software Fluency: Proven ability to master ERP/CRM systems and technical product databases. •Reliability: A track record of "owning" your desk and ensuring nothing falls through the cracks Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!