Hiring: Customer Service Account Manager I Company: TTM Technologies Location: Syracuse, NY Job Posted Time: 2026-09-17 09:22:18 Employment Type: Contract Target Skills & Keywords : Assembly, Microsoft Excel, Microsoft Office, PCB, Program Management About the job Experience: •0 to 2 years of customer account management experience or other customer service or related experience preferred. Required Skills: •Manages customer product through the plant. Leads consultation, direction and communication with the customer by providing accurate product information and monitoring execution from Purchasing, Quality, Production Control, and Engineering to ensure timely completion of customers’ orders. •Develops and maintains positive relationships with customers’ primary contacts. Resolves customers’ questions and issues with a sense of urgency. Sets up, facilitates and attends customer meetings as needed. •Reviews new Customer RFQs with assigned Program Managers. Facilitates execution of repeat quotes. Ensures terms and conditions have been thoroughly reviewed and approved by QA Engineering. •Ensures that lead times provided by Planning align with customer’s request; resolves any differences. •Recommends pricing and delivery strategies for customer quote responses. Reviews pricing provided by Finance and consults with Finance on price negotiations. Reviews draft quotes before submitting to customer. Records quote details in the Master Quote Log. •Advises internal stakeholders that a new order has been received. Enters, updates, monitors, and manages customer orders in ERP system. Submits all new contracts to QA Engineering and Planning for review and concurrence to ensure all terms and conditions of the quote have been met. •Ensures appropriate tracking/monitoring tools are in place (utilizing Excel) to drive parts to deliver on time to the customer dock date. Enacts and manages appropriate hold codes as needed. •Manages and updates customer change orders and advises relevant staff of changes. Qualifications: •Excellent verbal and written communication - interpersonal, relationship-building, and problem-solving skills along with strong judgment and decision-making abilities. •Possesses high level of personal integrity and professionalism. •Strong attention to detail and sense of urgency along with excellent multi-tasking and prioritization skills. •Dedicated team player with a results-focus who also possesses ability to work independently with minimal supervision. •Strong computer skills including Microsoft Office. •Electronic and/or assembly production knowledge preferred. •Bachelor’s degree in Business, Communications, or related field or equivalent combination of education and Customer Service experience. Compensation: •$47,492 - $75,068 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!