Hiring: Customer Sales and Service Lead Company: FCX Performance Location: Des Moines, IA Job Posted Time: 2026-09-16 12:40:23 Target Skills & Keywords : Microsoft Excel, Microsoft Office About the job Experience: •Industrial distribution, manufacturing, equipment, service, or related industry experience. •Operational familiarity with ERP systems and inventory/order management processes. •Maintain accurate and timely order processing. •Support a positive and productive office environment. •Assist team members and serve as a resource for customer service questions. Required Skills: •Customer Service Leadership •Serve as the lead customer service representative and subject matter expert. •Provide guidance, training, and support to customer service team members. •Assist with onboarding and training of new employees. •Handle escalated customer inquiries and resolve service-related issues. •Promote a positive customer experience through timely and professional communication. •Monitor customer service processes and recommend improvements. •Customer Support & Order Management Qualifications: •High school diploma required; Associate degree preferred. •3+ years of customer service, sales support, or office administration experience. •Demonstrated leadership, mentoring, or lead-worker experience preferred. •Strong organizational and multitasking abilities. •Excellent verbal and written communication skills. •Proficiency with Microsoft Office, Excel and business software systems. •Strong attention to detail and problem-solving skills. •Demonstrated capacity to work independently and as part of a team. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!