Hiring: Customer Retention Representative (Remote) Company: Globe Life Location: United States Job Posted Time: 2026-09-16 12:49:49 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, Microsoft Office About the job Required Skills: •Could you be our next •? American Income Life is looking for a to join the team! •This is a remote / work-from-home position. •Inbound Cancellation Support: Handle incoming calls from policyholders requesting policy cancellations, working to understand their concerns and explore retention options. •Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions. •Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments. •Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policy holder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language. •Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems. Qualifications: •High school diploma or equivalent. Compensation: •Flexible work environment (work from home / hybrid options) •Knowledge of life and/or health insurance terminology preferred Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!