Hiring: Customer Operations Specialist Company: ORBCOMM Location: Sterling, VA Job Posted Time: 2026-09-03 11:02:55 Employment Type: Hybrid Target Skills & Keywords : AI, Accessibility, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Salesforce About the job Experience: •5 years of experience in Customer Operations, Customer Success, Customer Support, Order Management, Sales Operations, or a related field . •30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how •Over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how Required Skills: •Serve as a key operational contact for customers and internal teams. •Manage customer account information and maintain accurate records across business systems. •Support customer onboarding and lifecycle processes to ensure a positive customer experience. •Coordinate activities across Sales, Customer Success, Finance, Support, and Operations. •Monitor operational workflows and identify opportunities to improve efficiency and customer satisfaction. •Support customer communications related to orders, service requests, and account updates. •Process and validate customer orders for completeness, accuracy, and compliance with company policies. •Manage order intake, tracking, fulfillment coordination, and issue resolution. Qualifications: •You're a highly organized, detail-oriented professional who enjoys solving problems and creating positive customer experiences. •Bachelor's degree or equivalent work experience. •2–5 years of experience in Customer Operations, Customer Success, Customer Support, Order Management, Sales Operations, or a related field . •Strong customer service and communication skills . •Strong organizational skills with exceptional attention to detail. •Demonstrated capacity to manage multiple priorities effectively in a fast-paced environment. •Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook. •Strong analytical, problem-solving, and critical-thinking capabilities. •Demonstrated capacity to collaborate effectively across multiple business functions. •Leverage AI-enabled tools and automation to support daily tasks and productivity. Compensation: •$60,000 - $80,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!