Hiring: Customer Operations Specialist Company: EVgo Location: Los Angeles, CA Job Posted Time: 2026-09-03 14:47:02 Target Skills & Keywords : Microsoft Excel About the job Experience: •Minimum 1+ years of related experience, or equivalent work experience or equivalent technical education or training in a related field (e.g., certification program, coursework in customer service or communications, or demonstrated on-the-job learning) accepted in lieu of a formal degree. •1+ years of related experience, or equivalent work experience or equivalent technical education or training in a related field (e.g., certification program, coursework in customer service or communications, or demonstrated on-the-job learning) accepted in lieu of a formal degree. Required Skills: •Respond to routine driver inquiries received by phone, chat, and email regarding charging sessions, account status, and billing. •Follow established procedures to troubleshoot common charging session and app issues, escalating unresolved cases as needed. •Accurately document case details and resolutions in the customer relationship management (CRM) system. •Process routine driver enrollment and account update requests within established turnaround times. •Communicate clearly with internal departments to route inquiries outside of standard scope. •Perform other duties and special projects as assigned to support team and organizational objectives. •Associate's degree in a related field. •Prior call center or customer service experience. Compensation: •Competitive benefits and rewards package •Health & Wellness: Medical, dental, and vision coverage, plus mental wellbeing support and wellness programs Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!