Hiring: Customer Operations Associate Company: AirPay Location: New York, NY Job Posted Time: 2026-09-10 11:02:50 Employment Type: Remote Target Skills & Keywords : Project Management About the job Experience: •3+ years in a cross-functional operations and/or consulting role Required Skills: •As a Customer Operations Associate, you will become an expert in all things AirPay and own execution across a wide-set of processes & projects that impact every customer’s experience. You will continually seek ways to improve outcomes, problem-solve through challenges, and optimize and automate processes so you can move onto the next priority. •This is an in-person role based out of our New York City office, with flexibility for some remote work. •Partner cross-functionally with Customer Success, Operations, & Engineering to identify systemic issues and/or opportunities and problem solve and implement both short-term and long-term solutions •Provide step-by-step guidance and materials for the Customer Success team to enable efficient and effective payer/feature roll-outs and/or customer outreach •Create and maintain clear and concise documentation & playbooks for key workflows •Partner with Customer Success team to work with dental customers directly to configure and deploy feature and/or data enhancements •Respond to customer queries related to data enhancement setup, feature roll-outs or post-live issues, troubleshooting and resolving problems efficiently •Own outcomes end-to-end, finding ways to simplify, scale, optimize and automate while maintaining a high bar for balancing customer value with efficiency Qualifications: •Strong project management & prioritization skills as this role works across multiple internal teams and impacts new and existing customers •Technically savvy with a strong understanding of data flow between systems •Excellent troubleshooting skills with the ability to diagnose and resolve customer issues, both independently and in collaboration with customer-facing teams •Strong written and verbal communication skills; ability to explain complex ideas in simple terms •Adaptability and self-motivation; desire to work in a startup environment where roles may shift and we may encounter new and unfamiliar situations •Strong work ethic. We are committed to excellence, so we work harder and smarter. •Believes that work should be enjoyable. We are a close-knit team and care about having fun at work — we want you to feel the same. •Mission-oriented with an interest in healthcare & fintech, and eager to be part of solving America’s healthcare crisis •Based in NYC or willing to relocate, and able to work in the office at least 3 days a week. •Please note that you must be legally authorized to work in the U.S. for this position. Compensation: •$80,000 - $110,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!