Hiring: Customer Onboarding Specialist I Company: RxSight, Inc. Location: Aliso Viejo, CA Job Posted Time: 2026-09-03 10:17:27 Employment Type: Full-time Target Skills & Keywords : Salesforce About the job Required Skills: •CUSTOMER ONBOARDING AND CONCIERGE SUPPORT •Serve as the primary onboarding point of contact and concierge for assigned new customers during the first 90 days. •Manage onboarding activities from internal handoff through completion of the 90-day graduation review. •Schedule, prepare, and facilitate customer-facing onboarding meetings through Microsoft Teams video conferencing. •Conduct or coordinate pre-go-live welcome meetings, first-week check-ins, and 30-, 60-, and 90-day reviews. •Provide proactive communication regarding upcoming milestones, deliverables, responsibilities, and deadlines. •Help customers understand what to expect, where to find resources, and how to obtain support. •Build professional relationships with customer contacts and create a welcoming, organized experience. Qualifications: •Strong customer service, relationship-building, and customer advocacy skills. •Confident and professional presence when facilitating customer-facing video meetings. •Excellent verbal and written communication skills, including the ability to explain processes clearly and concisely. •Strong organization, scheduling, project coordination, and follow-through skills. •Demonstrated capacity to manage multiple customer onboarding plans and competing priorities in a fast-paced environment. •Demonstrated capacity to collaborate across departments, clarify ownership, and maintain accountability without direct authority. •Strong attention to detail and commitment to accurate documentation and data integrity. •Sound judgment, problem-solving skills, and the ability to identify and escalate risk appropriately. •Customer-first mindset with professionalism, empathy, accountability, and respect for colleagues and customers. •Proficiency with Microsoft Office applications and Microsoft Teams; experience with CRM, ERP, reporting, and workflow tools preferred. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!