Hiring: Customer Loyalty Specialist (Logan, UT) Company: Vivint Location: Logan, UT Job Posted Time: 2026-09-03 14:51:05 Employment Type: On-site About the job Experience: •At least 18 years old Required Skills: •Customer Loyalty Specialists act as advocates, strengthening confidence in our smart home solutions while ensuring customers feel heard, understood, and supported. •De-escalate challenging situations with empathy and professionalism •Use strong problem‑solving skills to uncover the root cause behind a customer’s intent to cancel and deliver smart, effective solutions that rebuild trust and confidence. •Retain new and end‑of‑term customers by presenting tailored renewal and savings options—while also highlighting value‑driven upgrades and add‑on services that enhance protection, improve their overall experience, and create opportunities to upsell. •Build genuine rapport through confident communication and active listening •Support customers calling in with product or service inquiries •Promote eligible savings opportunities for customers through Vivint’s business partners •Navigate multiple systems quickly while maintaining accuracy and customer focus Qualifications: •Must be able to reliably commute to our Logan, UT office •Must be at least 18 years old •Ready to transform your career? Apply today to join the Vivint team! •If you are a current employee, please notify your manager that you are applying prior to applying. •EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf) •Official description on file with Talent. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!