Hiring: Customer Experience Specialist Company: Justworks Location: New York, NY Job Posted Time: 2026-09-15 14:37:40 Target Skills & Keywords : Confluence, Embedded Systems, Jira, SQL, Zendesk About the job Qualifications: •, and developing innovative solutions that improve service delivery. •You have a unique ability to adapt your technical knowledge to assist our frontline support with a variety of situations, diagnose their problems, and ensure they receive timely and accurate solutions. •You have the drive to continually identify and provide critical feedback to our internal teams to improve our product offerings and functions •. You are excellent at communicating complex information about our product and processes understandably and patiently, which will be vital to building strong relationships with our internal customers and team members. •What You Will Work On •Serve as a primary point of contact for high-level customer support inquiries, ensuring a positive resolution. •Serve as an embedded CX representative on a Product Mission Team, developing deep expertise in assigned product areas and partnering in discovery, proof of concepts, solution design, and roadmap discussions to represent the voice of the customer and CSO. •QA new product features and enhancements prior to launch, validating functionality, workflows, and edge cases to ensure operational readiness. •Partner cross-functionally with Revenue Effectiveness,and PMM to prepare the CSO for product and operational launches by creating enablement materials, leading coaching sessions, and translating complex updates into clear, actionable guidance. •Serve as the first point of validation for reported bugs and incidents, investigating and reproducing issues, submitting detailed Jira tickets, and partnering with Product, Engineering, and the Senior Manager of Incident Management to drive timely resolution. Compensation: •Competitive benefits and rewards package Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!