Hiring: Customer Experience Representative Company: Essex Brownell Location: Fort Wayne, IN Job Posted Time: 2026-09-11 14:41:57 Employment Type: Contract Target Skills & Keywords : Microsoft Office About the job Required Skills: •Review customer purchase orders to ensure accuracy, completeness, and alignment with approved quotes. •Prepare, enter, and manage sales orders within the QAD ERP system. •Create, update, and deliver customer quotes in a timely manner. •Support inside and outside sales teams with pricing, order, and product-related inquiries. •Provide customers with timely quotes and order status updates. •Investigate and resolve order issues, discrepancies, and service concerns. •Initiate returns and credits in accordance with company procedures. •Take ownership of customer issues and follow them through to resolution. Qualifications: •Assist with customer certification and compliance documentation. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!