Hiring: Customer Experience Manager Company: Five Below Location: Merritt Island, FL Job Posted Time: 2026-09-10 13:06:27 About the job Experience: •2 years of management experience •18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws •Minimum 2 years of management experience •At least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws Required Skills: •Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience. •Lead and oversee leading their assigned store to achieve and maintain customer service score goals provided by the District Manager. •Lead and oversee leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable. •Lead and oversee opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times. •Lead and oversee performing store manager duties in their absence. •Partners with the store manager to recruit, train, coach, develop and supervise all crew members. •Reviews all corporate communications and reacts accordingly. •Partners with the entire store leadership team in merchandising procedures and World Recovery. Qualifications: •High School Graduate or equivalent. •Excellent verbal and written communication skills •Demonstrated capacity to maintain composure under pressure •Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet •Frequently ascend/descend ladders in order to retrieve and put away stock •Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor •Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations •Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise •Demonstrated capacity to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!