Hiring: Customer Experience Manager II Company: Stord Location: Irvine, CA Job Posted Time: 2026-09-11 11:55:50 Employment Type: Contract Target Skills & Keywords : R, Salesforce About the job Required Skills: •Serve as the primary liaison between customers and internal teams, ensuring seamless communication and execution. •Manage client relationships to deliver high-quality service and maintain customer satisfaction. •Identify and communicate client service requirements, ensuring adherence to SLAs. •Oversee the implementation of complex service solutions and customer programs. •Develop strategic plans to drive revenue growth and achieve P&L objectives. •Identify and pursue new revenue opportunities in collaboration with business development. •Support business transformation initiatives to enhance service efficiency and financial performance. •Facilitate customer business reviews to align on service expectations and identify opportunities for improvement. Qualifications: •Operational familiarity with service-level agreements (SLAs) and operational metrics. •Background in business transformation initiatives or process optimization. •Proficiency in CRM or customer service management tools. •Leadership experience mentoring junior team members. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!