Hiring: Customer Experience Manager Company: Treehouse Location: Chicago, IL Job Posted Time: 2026-09-15 14:47:02 About the job Required Skills: •Develop and optimize the customer journey to identify critical touchpoints and project milestones, working with internal stakeholders to improve the overall customer experience from initial contact to post-installation support. •Create and implement customer service strategies and initiatives that align with company goals and industry best practices. •Establish Voice of the Customer processes and act as the primary advocate for the customer within the organization, ensuring their needs, preferences, and feedback are central to internal decision-making. •Gather, analyze, and act on customer feedback through surveys, reviews, direct interactions, etc. to identify trends, issues, and opportunities for improvement. Use a data-driven approach to present findings and actions to internal stakeholders. •Oversee the timeliness and coordination of installation and inspection scheduling, coordinating Field Operations, building departments, and customers to ensure coordination and alignment. •Oversee complex customer issues, change orders, and escalations, working cross-functionally to resolve problems and ensure customer satisfaction while keeping the customer's perspective at the forefront. •Develop and monitor key performance indicators (KPIs) related to customer experience, ensuring they reflect the true voice of the customer and drive continuous improvement. •Work closely with Sales, Field Operations, and Engineering teams to ensure that customer insights are integrated into product development, service delivery, and overall business strategy. Qualifications: •A Bachelor’s degree; in lieu of degree, four years relevant work experience •Four or more years of experience in customer success or customer experience management, preferably within the residential construction industry, with at least 2 of these years leading teams •Prior customer-facing experience in the home renovation or electrification industry •A passion for electrification and/or energy sustainability •Exceptional verbal and written communication skills with an emphasis on interpersonal communication and collaboration •Comfort with independence, a bias for action, learning quickly, context-switching, and frequent iteration with the ability to make decisions in the absence of perfect information •Demonstrated capacity to work cross-functionally, bringing together multiple teams to drive towards a common goal •Strong analytical and problem-solving skills, with the ability to use data to make decisions •The ability to thrive in a fast-past, early-stage company environment Compensation: •$90,000 - $130,000 / year •This role will have an annual salary, plus equity and benefits Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!