Hiring: Customer Experience Manager Company: Stord Location: Blaine, WA Job Posted Time: 2026-09-11 11:55:50 Target Skills & Keywords : Salesforce About the job Required Skills: •Act as the main point of contact between customers and internal teams to address service needs and ensure business alignment. •Identify and communicate client service requirements to cross-functional teams, ensuring effective execution and adherence to SLAs. •Oversee the management and implementation of complex service solutions to ensure seamless customer program execution. •Partner with account leadership on business transformation efforts to enhance service processes, operational efficiency, and financial performance. •Lead and coordinate customer business reviews, offering strategic insights and recommendations for service improvement. •Audit customer invoices, track outstanding accounts receivable (A/R), and facilitate timely issue resolution for financial accuracy. •Maintain comprehensive documentation, including meeting notes and action items, to drive account performance and issue resolution. •Partner cross-functionally with management to identify and convert growth opportunities into tangible results. Qualifications: •Operational familiarity with service-level agreements (SLAs) and operational metrics. •Background in business transformation initiatives or process optimization. •Proficiency in CRM or customer service management tools. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!