Hiring: Customer Experience Management Company: NLB Services Location: Minneapolis, MN Job Posted Time: 2026-09-15 13:57:21 Target Skills & Keywords : Stakeholder Management About the job Experience: •18+ years of experience who can lead enterprise-wide customer experience strategies and initiatives. Required Skills: •Develop and implement customer experience strategies across multiple touchpoints and channels. •Customer feedback, surveys, complaints, and data to identify pain points and improve the customer journey. •Partner cross-functionally with Marketing, Sales, Product, and Customer Service teams to align CX initiatives with business objectives. •Customer service standards, processes, and guidelines to ensure consistent service delivery. •Through training, coaching, and best practices. •, including customer satisfaction, retention, and loyalty. •Present customer insights, trends, and performance metrics to senior leadership and stakeholders •Lead teams and influence cross-functional stakeholders to implement customer-focused improvements. Qualifications: •Seeking a senior Customer Experience Management (CEM) professional with 18+ years of experience who can lead enterprise-wide customer experience strategies and initiatives. Compensation: •$170,000 - $180,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!