Hiring: Customer Experience Designer Company: Entergy Location: New Orleans, LA Job Posted Time: 2026-09-16 17:12:45 Employment Type: Hybrid Target Skills & Keywords : Agile, Figma, Interaction Design, Project Management, Sketch, User Experience About the job Experience: •0-2 years of relevant professional experience •2-4 years of relevant professional experience •4-6 years of relevant professional experience •2 years of relevant professional experience •4 years of relevant professional experience Required Skills: •Partner cross-functionally with groups across the Integrated Customer Organization (ICO) and operating companies to deeply understand customer behaviors, needs, and pain points •Partner cross-functionally with the team to create comprehensive customer journey maps that capture the emotional and functional aspects of the customer experience •Create detailed visualizations of actual and ideal customer interactions across all touchpoints using customer feedback. •Prioritize high-impact touchpoints where customer sentiment is strong or weak to spot gaps and pain points. •Analyze customer experience data to prioritize initiatives that will improve satisfaction and loyalty. •Validate journey maps with customers to ensure accuracy and relevance •Service Blueprint Development •Analyze customer experience data to prioritize initiatives that will improve satisfaction and loyalty Qualifications: •Minimum Education required of the position •Bachelor's degree in user experience design, interaction design, human-computer interaction, or equivalent work experience in utility customer operations. •Minimum Experience Required Of The Position •Customer Experience Designer I: 0-2 years of relevant professional experience •Customer Experience Designer II: 2-4 years of relevant professional experience •Customer Experience Designer III: 4-6 years of relevant professional experience •Customer Experience Designer Sr: 6+ years of relevant professional experience Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!