Hiring: Customer Experience Coordinator (Midtown Manhattan) Company: Crestron Electronics Location: New York, NY Job Posted Time: 2026-09-16 20:22:47 Employment Type: On-site Target Skills & Keywords : Microsoft Excel, Microsoft Office, Microsoft PowerPoint About the job Experience: •3 - 5 years' experience in a service/support-oriented office or events role. •3 - 5 years' experience as part of a cross-functional or team-based operation •3 years hospitality experience or related customer service field desired •5 years' experience in a service/support-oriented office or events role. •5 years' experience as part of a cross-functional or team-based operation Required Skills: •Reinforce the effectiveness of our Experience Center Program booking process for the New York location with customer service focus. •Build trust through strong relationship building skills among peers and leaders alike. •Actively facilitate and support planning process for all upcoming visit requests including planning discussions, agenda building, catering requests and tour coordination. •Enhance the customer experience with detail-oriented day-of site preparation, logistics, and hosting, including room preparation and possible demo support. •Win as a team by providing logistical support to Experience and Technical Marketing teams including ordering and tracking of products for the various US centers, managing vendor relationships and related inventory •Promote the program by assisting in the improvements of technical systems as needed which can include internal website and/or booking system. •Boost internal satisfaction by helping to create unique experiences for our customers, dealers and partners, every time they walk through our doors. Qualifications: •Bachelors' degree in Marketing preferred; or equivalent experience, e.g. 3 years hospitality experience or related customer service field desired •Proficient in Microsoft Office suite (Word, Excel, Outlook, Teams, Powerpoint) •Operational familiarity with CRM systems, visitor management tools, and basic reporting •Comfort level/ interest in Audio-Video technologies - preferred •Demonstrated capacity to be on-site 5 days per week at our Midtown Manhattan Experience Center >> Location LINK: 200 Lexington Avenue, New York, NY 10016 •Read about the Customer Experience Center Compensation: •$58,000 - $80,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!