Hiring: Customer Experience Associate Company: Home Chef Location: Chicago, IL Job Posted Time: 2026-09-10 11:37:44 Target Skills & Keywords : Chef About the job Required Skills: •Our shift schedules remain static (the days you work) but your activities per shift will remain fluid and may change depending on business needs. Flexibility and adaptability are required when approaching daily ticket handling responsibilities. •Assist customers via incoming phone calls. •Spend up to 24 hours per week on the phone channel. •Shows up to each shift, spending the proper scheduled amount of time online. •Does not miss or decline phone calls unless communicated to team lead. •Averages around 10 calls per hour. •Assist customers via inbound email and web form tickets. •Spend up to 10 hours per week on the email channel Qualifications: •The requirements listed below are representative of the knowledge, skill, ability and/or other characteristics needed for this role. Reasonable accommodations may be made to enable individuals with disabilities. •Prior experience in Customer Support or related positions •General high school degree, or equivalent •Positive attitude in regards to customer communication, as well as team collaboration. •Solid communication skills – both verbal and written •Fledgling analysis skills - understands how to spot trends and research common themes •Can type a minimum 50 wpm Compensation: •Competitive benefits and rewards package •Medical, dental, vision, life and disability insurance available Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!