Hiring: Customer Experience Agent Company: Paraco Location: Rye Brook, NY Job Posted Time: 2026-09-10 14:47:02 Employment Type: Remote Target Skills & Keywords : Microsoft Excel, Microsoft Office About the job Experience: •1+ years of heavy inbound call volume customer service or call center experience Required Skills: •Handling heavy incoming calls pleasantly and understandingly focused on achieving customer satisfaction. •Using effective listening skills to address and resolve customer issues. •Addressing customer concerns in a calm and professional manner while ensuring their requests/ questions are handled appropriately and in a timely fashion. •Analyze incoming calls, offer proactive solutions based on the information provided, and follow up when necessary. •Working in a team-based environment and engaging proactively with both clients and employees throughout the organization. •Scheduled workdays may include weekend hours. •Overtime may be offered depending on call volume •1+ years of heavy inbound call volume customer service or call center experience Qualifications: •High school diploma or general education (GED). Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!