Hiring: Customer Experience Advisor, Retail Company: Cirrus Location: Alcoa, TN Job Posted Time: 2026-09-03 10:28:48 About the job Experience: •4-7 years of retail or customer service experience •7 years of retail or customer service experience •1 year of service Required Skills: •Actively engage with customers to understand their needs, address concerns, and identify opportunities for upselling or cross-selling products and services. •Develop and maintain strong relationships with customers before, during, and after their interactions with the business, ensuring consistent positive brand experiences. •Cross-functional Collaboration: Collaborate with internal departments to optimize customer interactions, expand the use of Cirrus products and services, and foster brand loyalty. •Maintain a comprehensive understanding of Cirrus merchandise, industry trends, and consumer behavior to enhance customer interactions and product recommendations. •Perform daily operational tasks including opening and closing the store, processing sales transactions, managing inventory, and ensuring adherence to merchandising standards. •Identify opportunities for store improvements in merchandise selection, visual standards, and operational processes to enhance customer satisfaction and operational efficiency. •Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required. Qualifications: •Role may require travel based on business needs. Specific travel expectations, including frequency, duration, and locations, may vary and will be communicated in advance when possible. Travel may include visits to one or more of the following locations: Duluth, MN; Grand Forks, ND; Orlando/Kissimmee, FL •McKinney, TX; Benton Harbor, MI; Scottsdale/Chandler, AZ, as well as other •Regions as needed for events or additional business requirements. •Bachelor's degree in Retail Merchandising, Business, Hospitality, or related fields plus 4-7 years of retail or customer service experience •Demonstrated track record of increasing responsibilities and business growth, proficiency in Microsoft Office Suite, and the ability to adapt quickly to new systems. •Strong work ethic, ability to work independently and prioritize tasks in a fast-paced environment, sound judgment, and excellent communication skills. •Valid driver's license with a good driving record, flexibility for overnight travel and weekend work. •Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options •Employer-Paid Coverages: Group term life, short- and long-term disability insurance •Flexible Spending Accounts: FSA and HSA offerings with company contributions to HSA Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!