Hiring: Customer Engagement Specialist (Chicago) Company: Levelpath Location: Chicago, IL Job Posted Time: 2026-09-16 13:10:07 Target Skills & Keywords : Agile, SaaS, Salesforce, Zendesk About the job Experience: •4+ years of experience in a direct customer-facing/customer management role Required Skills: •Drive impact by focusing on customer experience. Examples of day-to-day activities include answering support tickets, providing users guidance when they are stuck, generating product documentation, reporting bugs to product & engineering, and numerous other related jobs. •Be the first touch point for users encountering difficulties with the product and a reliable resource to resolve their questions and issues •Learn the intricacies of a cutting edge enterprise product and be a Levelpath product expert for our customer base to drive product adoption and satisfaction •Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base •Build best practice guides and playbooks to ensure our customers and their users are set up for success •Act as a trusted advisor & support customer health by understanding their users’ friction points when using Levelpath •Have a seat at the table and partner with our executive team - helping to build, optimize, and scale our processes, assets, & systems (Zendesk & Salesforce) •Empathy, patience, and a sense of urgency when supporting customers Qualifications: •We’re looking for a to join our team. Reporting into Product, you will not only get a front row seat to what it takes to scale a successful product from the early days, but you will play a critical role in developing strong relationships with our customers and users, and advocating on their behalf to continuously improve our platform. •While a startup, we offer most standard benefits you’d expect from a mature organization - even transportation and 401k! You’ll be a part of a spirited international team, in an agile environment with short decision paths and quick delivery. You may leverage any devices and tools that allow you to do your best work. •While this role will start remotely, it is intended to become an in-office position when Levelpath establishes its Chicago office. Compensation: •$85,000 - $126,000 / year •100% Medical, dental, and vision insurance Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!