Hiring: Customer Enablement Manager Company: PetDesk Location: United States Job Posted Time: 2026-09-14 13:19:09 Target Skills & Keywords : SaaS About the job Experience: •2+ years in training, onboarding, customer education, or similar customer-facing enablement work, ideally in healthcare or SaaS Required Skills: •The Customer Enablement Manager (CEM) ensures hospital administrators and staff are ready to use PetDesk solutions from go-live onward, training them to apply best practices, use key reporting and admin tools, and work confidently in the product day-to-day. •This is fundamentally a build-first role. The CEM partners with Project Managers, Build, CS, Support, and Product to keep training grounded in what customers actually need, but the real impact comes from the curriculum and content they design - a quality that holds up long after any single session ends. •Design, build, and maintain training content and curricula across every format, 1:1, small group, webinar, and asynchronous/Academy, keeping materials current as PetDesk's products and each customer's toolset evolve •Deliver role-specific training for practice administrators, front and back office staff, DVMs, and other audiences, teaching PetDesk best practices and how other solutions' workflows fit with PetDesk so customers can apply them confidently day to day •Partner with Project Managers and Build teams to understand high-complexity implementations, including configuration, timelines, priorities, and build in just-in-time training accordingly •Serve as a feedback loop to both Implementation and Customer Success teams, highlighting process, skill, or learning gaps that may need extra training or support, and identifying accounts whose needs may exceed the standard scope •Partner with CS, Support, and Product to align on customer needs, share training insights, and support handoffs across the customer journey. Gather customer feedback to improve training content and delivery, and fill gaps in the Knowledge Base •Facilitate live and virtual sessions for customers, adapting pace and approach so participants at any technical comfort level can ask questions and practice new workflows Qualifications: •Portfolio required, showing sample job aids and live or e-learning training content •Instructional design and curriculum development experience required; this is a build-first role, not facilitation-only. Should include experience storyboarding and building microlearning and e-learning content, with clear objectives, knowledge checks, and/or certifications for asynchronous and Academy-style learning •Strong oral and written communication skills, with experience facilitating live training sessions, both virtual and in person, and leading confident interactions with customers and internal stakeholders •Empathy, patience, and adaptability when working with people across a wide range of technical comfort levels •Quick to learn new software workflows and best practices, and confident applying them •Veterinary clinic or SaaS customer training experience preferred Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!