Hiring: Customer Coordinator Company: Epitel Location: United States Job Posted Time: 2026-09-16 11:22:51 Employment Type: Remote Target Skills & Keywords : HubSpot, Jira, Salesforce, Zendesk About the job Experience: •3–5+ years of dedicated Customer Support or Patient Services experience assisting customers with technical equipment in a remote setup. •Comfort and proficiency navigating remote medical technology, software platforms, and troubleshooting complex issues with non-technical users. •Exceptional verbal and written communication skills characterized by professional empathy and clarity. •Energetic, proactive self-starter with a fast-learning aptitude and a keen eye for detail. •Proven time management and organizational skills to prioritize, multi-task, and resolve support tickets effectively on high-volume days. Required Skills: •Serve as a compassionate, responsive primary contact for patients, caregivers, medical practices, and hospital staff regarding Epitel’s REMI product suite. •Provide clear, methodical technical support and resolve hardware, device, or software issues in alignment with established protocols and best practices. •Actively monitor live REMI recording sessions for signal integrity and execute escalation protocols promptly as required. •Reach out to customers to offer product guidance, onboarding assistance, reminders, and user training. •Log all customer inquiries, technical issues, and resolutions with strong detail orientation in our Customer Relationship Management platform. •Partner closely with sales, medical affairs, product, quality, marketing, and engineering teams to share recurring customer feedback and drive continuous product and service enhancements. Qualifications: •2-year or 4-year college degree. •Domain knowledge or prior experience in healthcare, medical devices, or neurosciences. •Bilingual fluency in Spanish and English. •Demonstrated success in collaborating harmoniously and assimilating quickly into close-knit, high-performing teams. Compensation: •Flexible work environment (work from home / hybrid options) Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!