Hiring: Customer Contact Specialist Company: CNH Location: New Holland, PA Job Posted Time: 2026-09-03 14:41:51 Target Skills & Keywords : Microsoft Office About the job Experience: •1+ years of experience in Customer Service and/or Collections Required Skills: •Respond to customer and dealer inquiries timely via telephone and email. Inquires may include but are not limited to: payoff requests, current account balance, interest paid, requests for statements, taking real-time payments and processing demographic changes. •Respond to inquiries from Productivity Plus dealers/merchants on questions pertaining to revolving lines of credit by analyzing and resolving technical or other transactional issues pertaining to Gateway, Statement Messages or other merchant related questions. •Assist customers with online self-service website navigation, troubleshooting and account profile information. •Partner cross-functionally with other departments to resolve customer and/or dealer complaints and issues in a timely and professional manner •Assist Collections with customer calling campaigns on retail loans and leases and productivity plus revolving lines of credit to reduce overall delinquency and improve portfolio performance. •Contribute to team goals and objectives by meeting individualized performance metrics and targets •Promote a customer centric culture by delivering a positive customer experience and ensuring the customer retention goals, customer service KPIs and delinquency targets for CNH Capital are a top priority •Strong problem-solving skills with attention to detail and the ability to multitask Qualifications: •Associates or Bachelor's degree in field such as finance, management or business administration •At least 1+ years of experience in Customer Service and/or Collections •Working knowledge and proficiency of CNH systems including but not limited to: Asset Finance, Default Manager and Feith •Prior call center experience within the financial services or commercial banking industry •Soft Skills that include: active listening, empathy, flexibility, conflict resolutioin, teamwork, collaboration, patience and dependability •Fluent in English and Spanish •The annual salary for this role is USD $55,725.00 - $85,445.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.) •For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!