Hiring: Customer Care Supervisor Company: IMCD Group Location: Westlake, OH Job Posted Time: 2026-09-16 12:41:10 Target Skills & Keywords : Microsoft Office, Root Cause Analysis About the job Experience: •Minimum 6 years of experience in customer service or operations support, including 4 years of B2B customer service •Minimum 2 years in coaching/mentoring others or in a supervisory/leadership role. •Proficiency with ERP systems and Microsoft Office applications. •Proficiency with order entry, order management, and end-to-end customer service. Required Skills: •High School Diploma or equivalent required. •Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications: •Exceptional communication skills, with the ability to convey information clearly and professionally through phone, email, and written documentation, and to adapt communication style based on audience and urgency. •Demonstrated capacity to foster a customer‑centric mindset and build a team culture of accountability, autonomy, and problem‑solving via coaching and feedback. •Demonstrated capacity to facilitate cross‑functional collaboration, particularly between customer care, supply chain, and commercial teams and influence decision-making. •Advanced problem-solving and critical-thinking skills, with the ability to evaluate complex issues, identify root causes, determine options, and recommend sound solutions, ensuring consistent, high-quality customer care outcomes. •Strategic thinker with the ability to balance day‑to‑day execution with long-term improvements. •Demonstrated capacity to analyze data, identify trends, and make data‑driven recommendations. •Strong time management and organizational skills; able to manage competing priorities and deliver results on time. •Bachelor’s Degree in a business or communications related field. •Demonstrated capacity to remain in a stationary position (sitting or standing) for extended periods while performing computer-based work. •Demonstrated capacity to operate a computer, keyboard, mouse, and other office equipment. Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!