Hiring: Customer Care Specialist Sr. - LATAM & Canada Company: QSC Location: Conyers, GA Job Posted Time: 2026-09-03 11:05:21 Target Skills & Keywords : Oracle ERP, Salesforce, Segment About the job Experience: •Direct experience supporting customers or partners in Latin America and Canada. •Spanish strongly preferred; French language skills are an asset. Required Skills: •Key Tasks & Responsibilities (Essential Functions) •Customer Support, Partner Management & Service Delivery •Serve as the primary Customer Care liaison for partners, customers, and Sales across LATAM and Canada, using proactive, clear, and culturally effective communication to build trust and set expectations. •Manage customer and partner inquiries, case queues, emails, service-level commitments, escalations, and RMAs from intake through resolution. •Support pricing, product identification, availability, order status, invoicing, credits, shipment tracking, quotes, Salesforce CPQ updates, and QBR-related needs. •Capture and share Voice-of-Customer insights and proactively resolve issues while appropriately escalating compliance risks, policy exceptions, or legal questions. •International Order Execution & Operational Visibility •Execute accurate international order entry and manage orders end-to-end, following established SOPs for exceptions, changes, returns, and documentation requirements. Qualifications: •QSC. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America. Compensation: •$48,000 - $94,000 / year Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!