Hiring: Customer Care Specialist Company: Bluepeak Location: Sioux Falls, SD Job Posted Time: 2026-09-15 13:04:22 Employment Type: Remote About the job Required Skills: •Supports billing calls by processing payments; accurately educating customers on their billing cycle, payment due dates and impact of non-pay status; accurately educating the customer on general charges to their account based on package and prorations when changes are made to the package •Proactively analyzes the customer’s account and educates the customer on other services that might be of interest •Accurately access customer’s needs and issues to recommend the features, benefits, and value of Bluepeak’s product offerings specific to this customer •Supports cable product, including analog and digital video equipment (VOD, interactive guide, remote controls, parental controls); poor video quality; and unavailable channels the customer expects to receive •Supports the internet product by troubleshooting internet connectivity issues; setting up e-mail accounts in outlook/outlook express; and supporting Windows and MAC operating systems •Supports the phone product by educating the customer on the use of the service, setting up features, troubleshooting dial tone situations and poor sound quality •Troubleshoots cable issues, including analog and digital video equipment (VOD, interactive guide, remote controls, parental controls); poor video quality; and unavailable channels the customer expects to receive •Solid attendance performance, evaluated by consistent adherence to attendance guidelines. Qualifications: •Must possess a high school diploma, and technical education beyond high school is strongly preferred Compensation: •Flexible work environment (work from home / hybrid options) •Competitive benefits and rewards package •Competitive Compensation + Annual Bonus Eligibility Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!