Hiring: Customer Care Specialist Company: Elemental Brands Location: Reno, NV Job Posted Time: 2026-09-12 10:22:04 Employment Type: Full-time / On-site Target Skills & Keywords : Linear, Magento, Zendesk About the job Required Skills: •That same spirit of innovation and collaboration shapes everything we do. We encourage curiosity, continuous learning, and fresh ideas across every department, empowering employees to grow their careers, make meaningful contributions, and help shape the future of lighting. •Recognized by EDAWN as “Company of the Year – Large” and “Employees First – Large,” and by the University of Nevada, Reno as “Graduate Employer of the Year,” Elemental Brands is proud to be an award-winning workplace where people come first, innovation thrives, and careers flourish. •As a Customer Care Specialist, you will be responsible for interacting with customers via phone, chat, and email. The hours for this full-time role are Monday through Friday, with a start time between 6:00 am to 8:30 am. •Responds to customers via phone, email, and chat •Effectively communicates product/technical information clearly and concisely, adjusting language and terminology to meet the needs of the customer in a professional manner •Triages customers appropriately and/or takes messages •Documents conversations concisely yet with enough detail that others can understand what transpired •Actively engage with clients' situations and diffuse escalations as needed Qualifications: •High School Diploma/GED or equivalent training and experience •Minimum of one (1) year of experience in a customer service setting •Call center experience and knowledge of or interest in lighting technology are preferred, but not required •English usage, grammar, spelling, vocabulary, and punctuation •Demonstrated capacity to educate customers by phone, chat, and email on the proper usage of products •Demonstrated capacity to troubleshoot and problem solve unique situations by phone, chat, emails, and utilizing pictures or videos •Demonstrated capacity to ask and anticipate thoughtful questions to provide the correct solutions to the customer’s specific needs •Knowledge of lighting industry standard verbiage •Knowledge of sales order, RMA, shipping, customer, and project modules in Fishbowl Interested candidates, please apply directly through the job posting on company's career page or try via AI auto apply on this platform. Don't miss this opportunity to join a forward-thinking team!